Due to an unexpected surge in orders we are currently working on a 14 day leadtime. Keep in mind we manufacture all mattresses to order and we don't want to rush anyones new mattress, so please accept our apologies for the added delay. We hope to resume our previous shipping schedule asap.
We offer a number of different delivery options so you can select the one that works best for you.
FREE standard mainland UK delivery should take 1-2 working days.
Premium next working day delivery (mainland UK Monday-Friday only and orders must be placed before 10am to guarantee next working day delivery)
Saturday delivery (selected mainland UK locations only and orders must be placed before 10am Friday for Saturday delivery) Contact us for further details.
Offshore UK delivery should take 3-7 working days.*
Northern and Southern Ireland delivery should take 3-10 working days.
Additional shipping charges for each delivery option will be displayed at checkout.
*We regret that apart from Northern and Southern Ireland we cannot deliver super king size mattresses to any other UK offshore addresses.
We can deliver to certain parts of Europe, so for European delivery please contact us for further details.
You will receive a shipping confirmation email with tracking details from firstname.lastname@example.org when your order is dispatched from our warehouse.
You can use this information to reschedule your delivery with the courier if required. We ship with Tuffnells and DPD depending on the delivery option you chose, your item and your location.
Our mattresses are sent rolled up and boxed so will be easy to transport by car. For convenience you may want to consider having items shipped to a work address.
Our couriers are unable to provide estimated delivery times but you will be able to track when your order is out for delivery from the tracking details we email to you. Most of our couriers deliver within the hours of 8am and 6pm.
The couriers will make two delivery attempts within the normal shipping charge and will leave a card to notify you when a delivery attempt has been made. If you do not contact them after the first attempt to arrange delivery on a different day they will automatically try again on the following working day.
After two failed delivery attempts you will have to collect the item from the courier’s depot or pay additional redelivery charges.
Delivery dates are provided as estimates only. Although the couriers operate an excellent service we cannot guarantee delivery days. We ask customers to check items on arrival as you will be asked to sign for them as 'received in good condition'. Damaged goods can be refused at this point or you can note any issues on the delivery note and contact us before opening the item. We ask all customers to double check their item fully for damage before opening and to contact us within 1 working day of delivery if they believe the item has been damaged by the courier.