Due to an unexpected surge in orders combined with a limited foam supply, we are currently working on a 4 week delivery.
Keep in mind we manufacture all mattresses to order and we don't want to rush anyone's new mattress, so please accept our apologies for the added delay.
We hope to resume our previous shipping schedule asap.
We offer a number of different delivery options so you can select the one that works best for you.
FREE standard mainland UK delivery should take 3-5 working days.
Premium next working day delivery (mainland UK Monday-Friday only and orders must be placed before 10am to guarantee next working day delivery)
Saturday delivery (selected mainland UK locations only and orders must be placed before 7am Friday for Saturday delivery) Contact us for further details.
Offshore UK delivery should take up to 10 working days.*
Northern and Southern Ireland delivery should take 10 working days.
Additional shipping charges for each delivery option will be displayed at checkout.
*We regret that apart from Northern and Southern Ireland we cannot deliver super king size mattresses to any other UK offshore addresses.
We can deliver to certain parts of Europe, so for European delivery please contact us for further details.
You will receive a shipping confirmation email with tracking details from firstname.lastname@example.org when your order is dispatched from our warehouse.
You can use this information to reschedule your delivery with the courier if required. We ship with Tuffnells, XDP and DPD depending upon the delivery option you chose, your item and your location.
Our mattresses are sent rolled up and boxed so will be easy to transport by car. For convenience you may want to consider having items shipped to a work address.
Our couriers are unable to provide estimated delivery times but you will be able to track when your order is out for delivery from the tracking details we email to you. Most of our couriers deliver within the hours of 8am and 6pm.
The couriers will make two delivery attempts within the normal shipping charge and will leave a card to notify you when a delivery attempt has been made. If you do not contact them after the first attempt to arrange delivery on a different day they will automatically try again on the following working day.
After two failed delivery attempts you will have to collect the item from the courier’s depot or pay additional redelivery charges.
Delivery dates are provided as estimates only. Although the couriers operate an excellent service we cannot guarantee delivery days.
We ask customers to check items upon arrival because you will be asked to sign for them as 'received in good condition'. Damaged goods can be refused at this point or you can note any issues on the delivery note and contact us before opening the item. We ask all customers to double check their item fully for damage before opening and to contact us within 1 working day of delivery if they believe the item has been damaged by the courier.
Where do you post from?
All of our memory foam products are dispatched from a UK address.
How do I pay for my purchase?
We accept Paypal and all major Credit and Debit cards.
I've just paid for my items through Paypal, can you deliver to an alternative address?
No we can't as Paypal rules state very clearly that items can only be sent to the address supplied at the time of payment. You can add any alternative addresses (Eg. for family or work) as you go through the checkout to pay with Paypal, or alternatively please pay by credit/debit card.
I've opened my mattress but it hasn't expanded to its full size.
Please allow 12 hours from opening until first use. Some memory foam mattresses can take longer than others to reach their full size. Using the mattress or topper will help it become supple and expand as it reacts to your body temperature. We ask all our customers to allow up to 5 days from opening before contacting us with this issue as this will give the mattress the time it needs to fully expand.
All items must be released from their compressed state within 2 weeks of delivery or the recovered size may vary from that advertised and will then be excluded from any warranty.
What time are your office opening hours?
Our office is open Monday to Friday 10.00am – 6.00pm (Closed on Bank Holidays). Our contact number is 0800 6800 789 (a Free call from Mobiles and Landlines)
How do I return an item?
We offer customers a grace period of 14 days from delivery where we will allow you to cancel your purchase and return your unused items(s) for a refund of the full purchase price.
Please email or write to us if you wish to cancel your purchase within the 14 day period. The buyer assumes all cost and responsibility for packaging and arranging the return of goods. Please consider the potential return cost before you open your item and allow it to expand. Once a mattress has expanded it cannot be repacked to original size and will be very expensive to return.
We suggest the following websites for booking returns: www.parcelhero.com, www.p4d.co.uk, or www.myparceldelivery.com
Goods will need to be returned to our warehouse in West Yorkshire.
While the quality of our goods is assured, we cannot guarantee suitability for all individuals.